Orders will be made via Australia Post. We offer complimentary domestic shipping on all orders over $350.
Standard Delivery -- AUD $15.00 (2-8 Business Days)
Express Delivery -- AUD $20.00 (1-4 Business Days)
Please contact customer service to place an order.
Once you have placed your order, it will take 1-2 business days to process before it ships out.
We understand that sometimes purchases are not always right. If you are eligible for a return, One House will provide a credit note valid for 2 years upon the return of your items. You can use this credit note in our online store.
Returns must be requested within 14 days of receiving your item. Once we receive your return, please allow 3-5 business days for your return to be processed.
If you require an exchange, replacement size or alternative item(s), you will need to place a new order with your credit note provided. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock.
All items must be in their original condition; unworn, unused, unwashed, with the swing tags attached, and are accepted at the discretion of our team. Earrings, socks and underwear cannot be returned for a refund or exchange for hygiene reasons, unless faulty.
Return costs are at your expense, we do not offer free returns. If the package does not reach us safely we will not be able to process your return. We recommend sending with a postal service with tracking to avoid any issues.
If your return meets the policy please log your return request via
Store Returns Policy
Item(s) purchased in store are only be returned for exchange or credit note, within 14 days from date of purchase. Items purchased in store are not eligible for 'change of mind' refunds.
Returned item(s) must be accompanied with the original sales docket. Credit notes from exchange item(s) must be redeemed within 2 years of issue date.
The item(s) must be in original, unused condition, with all tags and designer labels still intact and attached, and any related accessories or instruction booklets included in their original form. Please be sure to take care when trying on garments, as we do not accept garments that have makeup marks, stains and/or smell of perfume or body odour. Item(s) that are damaged, worn, soiled, altered, or anything One House reasonably believes has been used will not be accepted for return.
One House has the rights to deny any item(s) that aren't returned in their original condition.
Final Sale items are those discounted by 50% or greater. Please choose carefully as Final Sale items are not eligible for return, exchange or credit unless faulty.
Terms & Conditions
UNDELIVERABLE OR LOST PACKAGES
We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates are used as a guide only. One House can also not be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact your courier service directly.
All prices are in AUD and inclusive of GST. We reserve the right to modify prices at any time. Any discounts will be posted by us, and not third parties. Refunds must be made to the original payment method.
While we do our best, occasionally items that are ordered will be out of stock. If this happens, you will be notified when the rest of your order ships and you will be refunded for the out of stock item(s). We cannot guarantee inventory.
DEPICTION OF ITEMS
While we do our best to accurately represent an item, there may be some variations. Colours on your monitor may not reflect the exact colour of the actual product. If you feel there is an inaccuracy, please let us know. We reserve the right to make any changes to product information at any time.
PRIVACY & SECURITY
We will never share your personal information. Any information you give us will only be used to fulfil your order. If you have an account with us, all your information is secure and will not be shared.
One House Australia Pty Ltd reserves the right to update, change, modify or otherwise alter these Terms and Conditions at any time without prior notice. Such revisions shall be effective immediately upon notice thereof, and any such notice may be given through any means, including but not limited to posting of the revised terms on the Website. It is your responsibility to review this Agreement for revisions and modifications that may affect your rights or obligations hereunder. You agree that you shall be bound by any such modifications to those terms. ANY ACCESS OR USE OF THIS WEBSITE AGREEMENT TO THE REVISED TERMS.